Terms and Conditions:-

Website Ownership and Operation

The website www.ecscscheme.org is owned and operated by ECSC Scheme Ltd.

Terminology

• ECSC Scheme: “we,” “our,” “us,” and “ours” refer to ECSC Scheme Ltd.

• Customer: “you,” “your,” “yours,” “candidate,” and “customer” refer to users of www.ecscscheme.org and individuals accessing our services.

Important Notice

By placing a booking you confirm that you have read, understood, and fully accept these Terms and Conditions in their entirety.

General Terms and Conditions

• All bookings and services are subject to these Terms and Conditions.

• We reserve the right to amend these Terms at any time. The version displayed on the website at the time of booking applies.

• Minimum age for any service: 16 years.

• All payments are processed in Great British Pounds (GBP) and are non-refundable except as expressly stated below.

Booking Confirmation

You will receive confirmation by email and/or text within 48 working hours. If not received, contact us immediately at info@ecscscheme.org.

No Switching of Booking Type

Once a booking is confirmed, you cannot switch between online and in-centre/test-centre modes or between different assessment types. It is your responsibility to select the correct service before payment.

Rescheduling Policy (All Assessments, Tests & Exams)

• Rescheduling is allowed only once and only if requested at least 72 hours (3 full working days) before the original booking date/time.

• A valid reason (e.g., medical emergency with proof) may be required at our discretion.

• Requests must be made by email to info@ecscscheme.org.

• Any request received less than 72 hours before the booking will not be accepted — the booking will be treated as a no-show and 100% of the fee is forfeited.
  

Cancellation & Refund Policy (Applies to All Services)

• Once the service has started or been delivered (e.g., login details issued for online exams, test date has passed, course date has passed, card application submitted to the official body, etc.) → no refund is possible under any circumstances.

• If the service has not yet started and cancellation is requested at least 5 working days before the scheduled date/service start:

  • Refund of 80% of the total amount paid.

  • 20% administration and cancellation fee will be deducted.

• Cancellations with less than 5 working days’ notice, no-shows, or failure to attend → 100% of the fee is forfeited.

• Online assessments/exams become strictly non-refundable and non-transferable the moment login details are sent.

One-Day Courses Specific Policy

• Cancellation more than 31 days before the course → refund of 80% (20% administration fee deducted).

• Cancellation 31 days or fewer before the course → no refund.

• Once the course has taken place → no refund.
  

Card Application Policy

• Once the application is submitted to the official card scheme → strictly non-refundable.

• If cancelled before we submit it → 80% refund (20% fee deducted).

Health & Safety Assessments / Online Exams

• Online assessments: non-refundable once login details are issued.

• In-centre assessments: subject to the general 72-hour rescheduling rule and refund policy above.

• No switching between online and in-centre after payment.
  

Liability

We are not liable for any losses, expenses, or lost earnings arising from cancellation, rescheduling, non-attendance, incorrect ID/documentation, technical issues, or any problem at the test centre/training provider.

Consumer Rights

These terms do not affect your statutory consumer rights.

Privacy Policy

By booking you agree to our Privacy Policy available at:
https://www.ecscscheme.org/privacy

Contact

All requests (rescheduling, cancellation, enquiries):

• Email: info@ecscscheme.org

• Website: https://www.ecscscheme.org/contact

Effective Date: 22 November 2025
ECSC Scheme Ltd may update these Terms and Conditions at any time; please check the website before booking.